Terms and Conditions
MEMBERSHIP NUMBER AND PASSWORD
To maximize your benefits and diligently accumulate points, the use of your Xperience JARO program access information is essential for all reservations. You assume full responsibility for any use, or misuse, of your access information, and for all activities associated with the use of this information. For security reasons, you are required to maintain the confidentiality of your access information.
MEMBERSHIP CONDITIONS
- Xperience JARO points accumulate from January 1st to December 31st of each year.
- If no reservation is made within a 2-year period, the member's account is automatically suspended and the accumulated points are forfeited.
- On January 1st of each year, the member's level is confirmed based on the number of nights spent in our hotels, then adjusted accordingly. This adjustment may result in a return to a lower level for the member.
- Booking a free night can be done in advance via our form (link). It is also possible to pay for your accommodation with points upon check-in. The daily rate determines the number of points required for the free night.
- Reservations made with group rates, negotiated rates, or through tour operators are not eligible for Xperience JARO points accumulation and usage.
- Only stays booked by Xperience JARO members through the loyalty program reservation portal or Les Hôtels JARO's official reservation center allow for Xperience JARO points accumulation. No points are awarded for reservations made outside the Xperience JARO portal and member profile.
- Xperience JARO points can be accumulated with certain packages and promotions. Refer to our offer conditions for eligible packages and promotions.
- The 10% discount on dining is valid at Beffroi Steakhouse, Ginger Resto-Bar , Les Palmes and 10Vagues Resto-Bar . To obtain the discount and accumulate Xperience JARO points, the bill must be charged to the room. No discount or points accumulation is possible if the bill is settled directly at the room or restaurant.
- The 10% discount offered in JARO restaurants is not valid when booking a package or promotion.
- The complementary beverage is not applicable when booking a package or promotion.
- The preferential accommodation discount is not applicable when booking a package or promotion.
- The preferential accommodation discount does not guarantee room availability.
- When Xperience JARO points are used to book a stay, they are deducted from the member's account upon arrival at the hotel. The points used cannot be refunded if the stay is canceled or shortened.
- The member must check-in at the hotel reception at the beginning of the stay. Reservations are for Xperience JARO program members only. To obtain the preferential rate, the member must be present when occupying the room. If the member wishes to offer a free night to a friend or relatrive using their points, the member must contact us via our contact form. Only one room at the Xperience JARO preferential rate can be booked per night.
- Xperience JARO privileges granted are based on the member's level at the time of the first night of the stay. No change in membership level can be made during a stay. If the number of nights required to reach the next level is achieved during the stay, the privileges associated with the new status are granted on the following stay.
- Xperience JARO points CANNOT be obtained through third parties.
- Xperience JARO points cannot be transferred from one member to another.
- Xperience JARO loyalty program privileges and conditions may be modified at any time without prior notice.
CONSENT
By providing your personal information, you consent to the collection, use, handling, and disclosure by any member of the Les Hôtels JARO hotel chain (under the names Hôtel Plaza Québec, Hôtel Québec Inn, Hôtel Palace Royal, L’Hôtel Québec, Hôtel Must, Hôtel Lindbergh, and Auberge Québec) of the information (including required information) mentioned or any other information related to a current or future stay at a member of the hotel chain, or to goods or services provided to you from time to time by a member of the hotel chain, directly or indirectly, in the context of:
- Customer service – Information will be used to facilitate your arrivals and, as much as possible, meet your personal accommodation preferences.
- Marketing – Information will be used to inform you about goods and services
- Market research – Information will be used to improve the offerings of goods or services made to you.
PROGRAM MODIFICATIONS
The Les Hôtels JARO group may suspend or terminate the program at any time without notice. In the event of program termination, unredeemed points will be canceled. Les Hôtels JARO reserve the right to modify membership conditions at any time, as well as to implement various changes, including, but not limited to:
- Modifying the number of points earned per dollar spent.
- Modifying the number of points required for free nights.
- Modifying the validity of points.
- Modifying associated benefits.
- Modifying the period of inactivity.
Participants will be informed of changes made to the program. Notice will be sent by Les Hôtels JARO to the email address provided by the participant at the time of program registration. Participation in the program following notification of any modifications to the program implies acceptance of these modifications by the participant.